We had guests in town and of course we wanted to drag them to Niagara Falls! This time around, we didn't want to drive but instead wanted one of those guided tours the buses for which I often see running a muck in the city!
After a quick interweb search I zeroed in on Zoom Tours. They have a very easy to navigate website and I quickly booked our tour online. I promptly received an email confirming my booking. You provide your credit card information while booking, but actually pay on the day of the tour.
The tour guide was supposed to pick us up from the downtown Inter Continental (complimentary pick-up/drop-off at select locations) at about 9:00 am but was quite late. The tour guide did apologize for being late; apparently he was running around,in his small mini bus, picking up tourists from all over the city. Thereon the tour proceeded very smoothly. We stopped at Niagara on the Lake, a vineyard for wine tasting and a few other spots of interest before reaching Niagara Falls just around lunch time. After dispersing for lunch (we went to the very bland buffet at the Sheraton) we went on the Maid of the Mist (included in the tour packagel) and took some pictures before our tour guide came back for the return trip to Toronto at about 5:00 pm. We were staying overnight at the Falls, so the guide graciously dropped us off at our hotel. Zoom Tours will pick you up the next day but that costs extra.
The tour guide was a conversational, informative fellow and kept us entertained throughout the tour. All in all, Zoom Tours is a pretty well oiled tour guide company. It's $79 per person (lunch buffet excluded) well spent! I am going with 3.5 stars.