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  • Had a medical appt that required I be driven home. So I called and asked for a 1pm pickup and was told to expect a pickup between 1245pm and 115pm. I was out running errands and returned to my place around 1205pm to see a Henderson taxi leaving the area of my residence. Thought it was pure coincidence, but it wasn't. As 105pm came and went with no taxi to pick me up I called to find out they'd sent a taxi for a noon pickup, that they knocked on my door, and that they called me three times, and if I want a cab again I'd need to call back to make another reservation. Well, they called once, not three times, and left no voicemail. I was driving and wasn't going to pick up a call from a number I didn't recognize and was not going to call it back for the same reason. Needless to say, my med appt was blown and needs to be rescheduled. I'd have given this a 1-star evaluation, but they did send a cab, albeit an hour early, so they get two stars. The only lesson learned today after dealing with Henderson, Trias, and Desert cab companies is don't bother making a reservation, instead just call when you need a cab.
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