This is a hard review....
For the front desk I had Wayne. Solid 5star rating.
Room solid 4 star
Event space and event management 2 stars.
The air walls are useless they are so thin and do not close tightly. Event staff just OK. Oh.... No heat and the AC blowing so hard that out guest were wearing coats. Some hotel employees even had on hoodies.
Harold in the back of the house is 10 stars. He kept the restrooms and lobby awesome. He loved his job and it shows.