UPDATE 4/26/2016: THEY DESERVE NEGATIVE STARS. WORSE THAN THE FIRST REVIEW.
We went to the front desk to return one of the creams that isn't useful. The cream my mom had was working better than what the vet gave.
Not enough we lost money and we took the time to come back here to return the cream, a different girl named Heather screamed at us and almost got up to attack us like a wild animal. She caused a major scene. She needs severe anger management. I believe she knows how she is at fault because she said "No one forced you to pay against your will or to take the medication."
THAT IS EXACTLY WHAT THE YOUNG GIRL WITH THE BLACK HAIR DID!
By taking my money upfront and making me use it towards medicine without my permission is ILLEGAL!!! You didn't ask if I could afford $72 for medication! That is called being a THIEF!!
They are thieves and have the worst attitudes and customer service ever. I'm sure if other people were around besides the employees, all the customers would go away and never look back.
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THIS PLACE IS A SCAM & RIPOFF!!!!!!!
We came for our cat to get shots and a checkup because his eye was infected so we paid $40 for the visit and $60 for the shots ahead of time at the front before we saw Dr. Fuentes.
The young girl with the black hair at the front is rude and scams the customers.
She said we'll get the money for the shots back if the doctor decided not to give the shots today because of his infected eye and said he might still give the shots even with the eye infection.
Doctor Fuentes said to refund the money back for the shots in the front desk after the exam because he will give him shots next week. When we came to pickup the money, the rude girl said we owe them $23 more dollars after all the money they took because the tiny medication is $72!
I didn't agree to pay that much money and the doctor didn't say it would be that much. The girl didn't want to give the money back or tell us how much each medication costed. She didn't want to even give a receipt until we gave her another $23 dollars all in rudeness.
She is rude and tricks people out of their money by taking it up front and then at the end saying people owe more money.
If I knew it was $72, I might have taken one medication but not everything he pushed just to make money. We already had eye infection cream and he said his was better and I didn't want it, I only wanted the antibiotics and he charged over $30 for that.
We used to get those meds for $10 in low cost clinics in Los Angeles.
This place is fake and call themselves low cost but they bait and switch because they take money upfront and don't give you any back when you leave.
They found a way to use the money and convince you that you owe them and they got you in the door by saying low cost.
We got an extra eye cream our cat didn't need and the Dr. said he has to make a few more visits before he can do spay and immunizations just to charge more money for visits.
This isn't an honest way to make money. It's a great way to mess up their own reputation and I'll be making a complaint to the Clark County board of Veterinarians so no one else has to go through this.
Find a real low-cost clinic, this one is fake. Don't come here and get your money stolen and pay money at the end when you don't know how much everything costed.