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| - I have found this airline to be very inconsistent have had overwhelmingly positive and negative experiences, but I must say that they have been more positive. I have flown US Airways out of Phoenix quite a bit over the past three years. I suppose it's unfair to review this airline as a whole because its a huge company and it's located throughout the country and similar to major chain businesses there are likely regional differences everywhere. Also, as of this writing US Airways is becoming American Airlines by October 2015, so this is essentially a review of American Airlines as well.
The good
I think the flight attendants for this airline has been consistently good. For the most part, they have been professional, helpful, and quick to deal with problems. I tend to enjoy traveling and flying and be a lot calmer and less grumpy and antisocial compared to other passengers in my experience. I have willingly given up my seat or helped people pay for their snacks with my credit card. This has always resulted in my receiving preferential treatment including free snacks and meals myself. I never ask for it, but they always have provided them for me. Its pretty interesting, how my experiences with the flight attendants has been different compared to my fellow reviewers.
Another positive thing about the airline is that they have pretty serviceable planes and pretty decent selections of snacks on them. I was also impressed to find that on a 2 and 1/2 hour flight, they served two beverages, which rarely happens.
Another positive aspect of US Airways has been the customer service desks who prints your boarding passes. I have found them to be professional, helpful, and understanding of tech fails.
Finally, their information staff are also very helpful. I ended up missing a connection in Charlotte and Dallas due to a delay, and the staff people here were more than helpful in phoning in to the hotel vendors nearby. I thought they were great.
The bad
The customer service staff at the airports are inconsistent. While I get along with many of them, I have encountered more than one who were rude to me. For instance, I had priority seating once and since I am hearing impaired, I cannot hear the announcements over the speaker at all, and I normally have to guess when I am called. I ended up boarding too early and the staff person was rude to me and questioned my issue, when I told her about it. I have tried to talk to staff before boarding when they are there, but they never really do anything about it. I still have to guess when I am boarding.
Another mixed experience is the customer service desk for travelers who miss a connection. This has only happened to me once, and of course, I am sure that in most cases, US Airways doesn't control the issue. However I felt that my last experience was negative because the CSR agents seemed to be talking and gossiping to their coworkers rather than focusing on the customers. This would not normally be an issue, except the agent mistakenly only printed me tickets to Phoenix rather than including one to Flagstaff. Also the line to get a replacement boarding pass was long.
Overall I think this airline is above average, and I think one could do worse than flying here. Of course, things could change and this review would be rendered meaningless, but I think at the moment it is pretty good.
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