We have experienced great customer service in the five or so visits at 48th and Warner location and it is not as overwhelming as going to HD or L. The staff works well together and I can tell takes pride in their store. They were very patient when we purchased our grill after the third visit. I feel their knowledge has helped me make a few great buying decisions. They researched an answer regarding Epoxy flooring diy and called me back with their findings. Great staff and recommended.