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  • First of all, I have to say that I love Kind Exchange and I've been shopping and trading clothes there for 2-3 years. I've found the people who work there to be intimidating at first, but then super awesome and nice after a little chatting. And they've been helpful and generous with prices and helping me find items in the past- a girl once dug through a garbage bag to find a denim skirt for me, and recently I found a dress at a store with the wrong tag on it for $6 and they honored that price. Great, right? I love Kind Exchange. This location, ehhh... I'm not such a fan. In fact, I stopped going to this one. The selection is good- nice clothes, shoes, ect. The prices are alright; I know I find better deals at the other locations. The reason I stopped going to this one is that I had bad experience with the people who work there now... the people who used to work there were actually really cool and nice! But the general attitude at this location has changed. Now the vibe is mostly condescending and indifferent, and instead of trying to help they... don't care. My story is: I came in with a bag of clothes to trade- probably for the 15th time or so. For the first time EVER (in my history of trading at any location) they asked for my ID. I offered my OHIP and explained that that was all I had because I don't drive and don't carry my passport around. They said they wouldn't take it. I let them know that I had an account there and I'd traded there many times without being asked for ID, and they clearly didn't care about where I was coming from. I know this probably doesn't sound like a deal breaker for most people, but I'm in customer service and considering that I walked my bag of clothes there in the heat, have been a longtime customer, and had a photo ID on me, I think they should have granted an exception and looked at my OHIP the one time. I would have really appreciated that help. I will probably check back in when they get some new staff.
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