Went for my birthday and was excited to find out I got a free cupcake for my birthday! (thank you!)
I got a banana split and a princess. I love the princess one, it's been one of my favorites. I always find myself taking most of the frosting off the cupcakes, but the cake is sweet and moist enough to makeup for all the frosting I remove. Husband got the banana split and the Kentucky bourbon cupcake. We both thought the banana split was good, but I had to google it to find out what kind of cake it was because it had a unique flavor...to find out it was strawberry!?! Tasted nothing like my princess cupcake (that's also strawberry). Again it was good....just didn't taste like strawberry and the frosting is way too sweet and half or more got discarded and honestly I was sick from what I did eat all day. The Kentucky bourbon was so good! Husband said it was very moist and dense and with the frosting the cupcake was heavy. Still the flavor was amazing. Bottom line: I always find the cake here is very good and sweet enough that all that frosting is not needed!
Customer service here has always been average. I've never had great service and over never had bad service, unorganized maybe or short tempered maybe, but nothing terrible.