Lynn only replies when you are purchasing an item. After the purchase is made, she do not want to help you if there any issue with the item. The Chanel medium classic flap that I purchased from her, the stitching and leather is coming apart and I only bought It for 4 months and used it only twice! And I baby my bag and take care of my bag really well. Since Lynn was not responding, I had to contact another Chanel associate from a different location and he guided me to bring it in and they will check the bag for me. I am glad when I was purchasing my Boy Bag Lynn did not have it in stock. I purchased my Chanel boy bag from another store and the associate is so nice and is willing to help me with my flap bag. STAY AWAY FROM LYNN!