I got a call from the Store Manager today. She was very apologetic and said as soon as she saw my feedback, she spoke to her employees. She offered my next meal for free (I declined, I wanted to give feedback so they're aware of how customers are affected, not for a freebie). She also said she wants all her customers to feel like they're family. I won't return to this Church's, but glad she was able to have a talk with her employees. I suggested changing the environment also. Happy surroundings = happy attitudes. I hope that those who purchase at this place have a better experience.