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| - So, I have been to Vegas probably at least 15 times. This was my first stay at the signature over New Years. I know I'm a little late making a post but recently we started considered our next trip out there again and all the things came back to mind and felt it was important to leave a post. Of all our stays there this was the most disappointing. I've stayed at the MGM grand previously and it was wonderful. We wanted a nice suite for New Years and we liked the idea of being back and away from all the craziness. We also were really hoping to enjoy the place b/c we were hoping to bring our son out over the summer for the first time, and again wanted something a little more low key, yet still have the ability to utilize mgms amazing pools. Let me just say, we were highly disappointed. :( the service was seriously lacking. From checking In at the front desk, we felt like more of an inconvenience to them and very unwelcomed. When we stopped at the bell boy podium on one of our ventures out to ask a question, he stood there on his cell phone having a personal conversation with a buddy about plans that evening, never even acknowledging us until he finished. And when he did it was b/c we interrupted him
And said "please excuse me". We got the sigh of annoyance and the "ugh I'm going to have to call you back when these ppl leave" Seriously? :( when we got up to
Our room we had to call down several times requesting our luggage be brought up, finally when it did there were no apologies for delay. Nothing. BUT he did put his hand out for a tip, which absolutely shocked me. It was completely unprofessional. When we got into our bathroom the first thing we noticed was a filthy whirlpool tub. And when I say filthy, I mean fithy! It had this crusted black sand stuff all over the bottom and sides. It was DISGUSTING! :( the maids cleaned it the next day b/c we left a note requesting them to do so! Also, the toilet in the 2nd bathroom off the kitchen still had #2 in it that wasn't flushed! Hmmm I guess housekeeping didn't clean that room before we came? Lastly, one of our pillows had dried blood on the underneath side and hair left from a previous guest? By this time completely repulsed.
I was very disappointed with our experience. As I mentioned we are very frequent travelers to Vegas and never had an experience like this. I think it's more disappointing that we were hoping to come and stay there again in the summer for numerous reasons :( really bummed about that!!!
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