Like w/ all national chains, your experience can vary from site to site. At this Hertz location (in a house?) I have had great experiences.
Atmosphere - house, red brick, friendly, like going to your aunt's to borrow her car.
Price - Cheaper than an airport site and much more happy to see you.
Selection - Decent. One time they tried to place me in an LTD....that was not going to happen. I swapped it out for a Nissan Altima. They have hooked me up before...like with a free upgrade that included XM radio. I was a happy camper.
Overall - This place sure beats destroying your own car on a long trip and they have great customer service to match. Even...like... if...say you forget and leave your house key on their key chain. Um, I never did THAT.
In closing (for those still reading), I would like to provide a travel tip. If you ever need to rent a car, choose the off airport site. You can/ will save a bundle in airport fees and taxes, which is one of the reasons why I love this site. You might be saying "But E, how do I get from the airport to the off airport site to rent my car?" Well did you know that w/ some Hertz locations you can do a one-way rental from the airport to a close off airport site location and they will not charge the one-way rental fee? Then after you pickup up your new rental (the next day of course) you just return it to the airport at the end of your trip. Thus, saving you a nice chunk of change in fees and taxes off of a five day or longer rental.
Remember click it or ticket!!