Check-in went OK even though they raised our rate after we changed from 2 weeks prior. Very difficult to connect to Wi-Fi (even with support). Left Saturday morning for the day while the maid carts were in the hallway. Came back to an un-made room. We called down and at least asked for some towels and was told maid service is gone for the day come get them yourself. Since we didn't have maid service we also didn't have any more shampoo for the next day. We turned our survey card in at the front desk but we're pretty sure they just threw it away. Sent customer service an e-mail after no response from our survey card and was told basically "sorry about that". Needless to say, no more Red Roof Inn in Phoenix!!