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  • I'll be honest, my first go-around with this new Fox Chapel Chipotle wasn't the best... but one of my favorite things about the company is that they will make things right for the customer. Long story short, about 2 days after they opened up shop I placed an order online to skip the inevitable lunch rush. I put in the order and noted that I would pick it up in an hour. To my dismay, when I arrived there (10 mins early mind you), they pulled my bagged meal from a warmer beneath the counter. Uh... how long had that been sitting there? My burrito bowl was congealed together, the cheese was melted, and my meal was unpleasant and inedible. I contacted Chipotle's customer service and they offered me a free meal for the trouble, stating that no online order should ever be made ahead of the specified pickup time and placed in a warmer. I took my coupon a few weeks later and decided to try their tacos for the first time, opting to dine-in on this visit. The staff was energetic and quick, and they got my order perfect. The carnitas was delicious, my first time trying it, and it was obvious that this staff was a TEAM. They communicated well, answered each other's questions, and the cashier offered encouragement to her coworkers on the food assembly line as the 12:45 lunch rush swarmed in the door. It's always nice to get your meal prepared by pleasant people... it's part of the reason I stopped going to a rival Mexican fast-food joint across the way that shall remain unnamed. Yummy food, great staff, and an almost too convenient location add up to a big win in my book.
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