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  • This review is based on two years of experience with multiple departments and staff within Mayo Clinic Scottsdale and its family practice. The first thing you need to know about Mayo Clinic Scottsdale is they have a documented HISTORY of: 1. non-qualified, non-educated, non-licensed convicted felon treating patients; and 2. have a history of changing documents to cover-up inappropriate action and behavior. It is critical for anyone who is considering seeking treatment that you carefully read the article "Blind Trust by John Dickerson (google Blind Trust mayo clinic) that supports these serious and frightening claims before trusting these people with your health, safety and possibly your life. Given the egregious behavior of past activities (with Mayo leadership well away of the behavior), it is fair to ask WHAT ELSE are they doing that has just not yet been exposed. My experience supports this. First, Mayo staff have a whole lot of attitude but not much substance. Some examples from my direct experience: Trying to schedule an appointment is a nightmare. Weeks of waiting, if you can get in at all. Even when referred by a Mayo doctor, I have waited weeks to get a call back and when I reach out, I'm told I just have to wait till they get to me. Just plain rude, nasty people. 8-15 weeks is not uncommon. Egomaniac doctors who in my experience cannot (or are so arrogant would not) articulate a coherent treatment plan after multiple visits. A complete waste of time and money. Doctors don't respond. On several occasions, I have tried to communicate with a physician to clarify a medication or follow up on a test only to have the assistant (who plays doctor) respond, and in most cases, it was incomplete or inaccurate information. Very disturbing - I have experienced AGGRESSIVE, THREATENING BEHAVIOR from Mayo staff when requesting information (they don't want you to have or they don't like you asking), verifying medial licenses, (which given their history you should do for every medical person you see, nurse, doctor, tech etc.), or even requesting records. Medical records are not maintained accurately. After critical information in my file was not passed along to the specialist, I asked and was told by the family practice doctor, "the system must have stripped it out" when I did the referral. REALLY, the Mayo systems are that messed up that if DELETES specific and/or random medical notes and information, or are the physicians carless? These experiences and others indicate to me that what was seen in the horrendous experience noted above continues within the Mayo organization to one degree or another. I don't think anyone, including me wants to be the next victim. On a positive note, the main facility is very nice and there is ample parking - but that does not buy quality healthcare! If you are going to risk it here are some guidelines: 1. Record every interaction, THEY DO, and it is not for your benefit. Protect yourself - they are not looking after you, they are looking after themselves. 2. Put everything in writing and keep copies, even if you send it via the patient portal - remember how data gets changed, stripped, lost etc. 3. Be a self-advocate or better yet, bring someone along you trust and who can take notes 4. The Mayo Clinic Patient Rights is a joke and the Office of Patient Experience is a bigger joke-consider them Mayo Clinic Legal department whose job is to get in front of and gather information for pending lawsuits. Don't get swept up in the Mayo brand, there are many excellent doctors and hospitals in the Phoenix area. Take the time to read the article "Blind Trust by John Dickerson (google Blind Trust mayo clinic) and make an informed decision about who you want to trust with your healthcare and share this with the people you care about.
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