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| - A few years ago me and my husband re-landscaped our front yard. We bought all our plants from moon valley on Indian school. About 50% of our bushes didn't make it and they replaced them, twice. We had purchased a very large tree and had problems with it from the get go. They sent an arborist out to have a look and he said the soil had too much salt in it and the tree had salt burn. I don't think that was the issue. We did what was asked of us, but the tree still died. It was after the warranty so we didn't bother calling again. 2 of our 4 trees died and there were 5 bushes we didn't replace a third time. We chose to go back this past March to try again. We made sure to let them know of the troubles we had had over the years with the plants. The manager Travis was very helpful and wanted to make sure we were satisfied with them so gave us a big discount on new trees. Robert was very helpful helping us pick out what would work best as the type we previously had just wasn't working out for us. Travis and Robert were absolutely great, they informed us to call them with any problems we have and they will fix it! No matter what. They gave us what was needed to take care of the trees and bushes and off we went. It's almost been 2 months and so far so good. The reason for the three stars: the fact that 50% of the plants died right off the bat and needed replacing twice even after several calls and following their instructions on feeding/watering. The fact that my big pretty tree didn't make it. I don't know if it was just the wrong time of year to plant, the trees/bushes didn't like our soil, the trees/ bushes had some kind of disease, who knows, but it's not fun having to replace so much, especially when they charge a higher price for plants than other places. Also, the crew that put in the first set of plants, great, there were no drips or other established plants to work around, the crew that put in the plants this past March, not so great. The guys were great as far as being nice and personable, well most of them, but as far as taking care of the other plants in the yard and watching for drip lines after I made sure they knew where they were, not so much. They threw their tools and the tree box parts right on top of other plants in the yard, damaging stems, branches and the like, they busted drip lines and deep watering posts. The lead on the crew even warned the crew of the deep watering post as they were putting the tree in and one crew member thought throwing some dirt over it before laying the huge tree on it would save it from damage. Didn't work. I understand that those trees are heavy and the crew has limited space to try to work around other plants, but they could be more mindful to not trash things and moon valley could equip their install crews with better tools than their own muscles to plant a huge tree.
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