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| - I am writing this review in my cozy room in Urbana, Illinois, which is more than 1200 miles away from Las Vegas. I am an international undergraduate student in the University of Illinois.
Last December, my mom came to the State to visit me. We went for a road trip all the way from central Illinois to the west coast in my 10-year-old Range Rover. I had never travelled this far with it since I bought it third-hand.
My car broke down in Texas, with an extremely vigorous engine vibration and a severe loss of power. After a short road-side repair (I am a mechanical engineering student and I used to learn repairing cars in an auto service outlet), the car moved but we clearly realized that we could not made it to our final destitnation, Los Angeles. We decided to stop by Las Vegas, where, I believe, would be plenty of service shops that could fix a Land Rover.
In the morning of Christmas Eve, I drove the shivering Range Rover along the lavish streets of Las Vegas, only to find that all shops were closed. When I tried my luck, dialed All Imports' number which I found on Google and was informed that they were open, I felt so blessed.
They quickly spotted by reading error codes that three cylinders had misfire and two had lean system by. They reported deteriorated spark plugs and estimated deteriorated ignition coils. After performing smoke test they found leak on one pipe behind the engine, but cannot identify exact location without removing the intake manifold. I approved the spark plugs replacement and they completed the job before closing at 12:30. Having auditting the entire repair process, I found that both the manager and the mechanic were professional, careful and honest. I promised that I would go back after Christmas.
After a three-day trip to Los Angeles, I went back with the same, shivering car. Before I arrived, I was told by the manager that my parts were ready and they could fix my car as soon as I was back in Las Vegas. On December 28, we arrived at their shop early. They replaced all ignition coils (deteriorated coils were confirmed by a dealership in LA) and the pipe behind. They even offered a "limo" service and brough my mon and I to the Premium Outlets in the manager's car. At the end of the day, when all jobs were completed, just as we drove onto the street from their drive way, I saw tremendous smoke from the exhaust pipe and heard incredibly loud noise. I drove the car back and found they waiting for us and ready to look into the issue. They replaced the oil seperator of the crankcase ventilation for free. However, the smoke and noise problems still exist.
On December 29, we arrived in their shop, again, with excess worries and anxiety. We actually did not know what we should do if they could not fix the car. The manager and also the owner, Sam, consoled me by promising that they would "make every effort to fix my car and let us go back to Illinois safely". They replaced the manifold gasket, manifold front cover gasket and back cover. Procedures were complicated and parts behind the engine were very difficult to reach. However they managed to complete the jobs with maximum possible care and patience.
At the end of the day, when they tried starting my car and stepping on the gas pedal, I was so nervous and could not say a single word. When I saw that less and less smoke came out of the exhaust and finally the exhaust gas became colorless and odorless, I almost burst into tears. They gave me a 15% off on the labor, since it had been my third day in their shop, and filled my engine oil and coolant for free. Also they fixed my left-side rear-view mirror and it no longer swung. When we left their location, it was already 6:30, way after their closing time. I knew that Sam's wife really wanted him to be home for dinner quickly but Sam hunged up her call a few times.
We finally set off our trip back to the Illinois, after stopping at a few national parks in Arizona. On January 4, when we were driving along I-40 in New Mexico, to my surprise I even received a call from Sam and he asked whether my car still ran well after their repair. I said everything was fine and expressed my sincere thanks.
Now my car runs perfectly, according to Sam, as smoothly as a sewing machine does. You will never find yourself so lucky if you have not met warm-hearted people like them who generously offer help when you are in such a terrible situation, and, thousands of miles away from home. Now Sam and I become friends. The mechanic is also impressive and I love talking with him. I will definitely pay a visit back to All Imports, of course, better with a well functioning car next time, if I go to Las Vegas some time in the future.
By the way, if you read this: Thank you, Sam and Kim (sorry if I remember your name wrong).
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