I called ahead and made reservations. I asked for the princess room since I would be bringing my two granddaughters under two. I also specified a nut allergy and said that I needed no nuts! Arrived 4 minutes before 11. The doors were locked and they made us stand outside in the cold with the two babies til they were ready for us. They brought us into the Princess room and then said we could not stay there because there was a party of 12 coming. It turned out the party of 12 was not coming until 2pm. 3 hrs after we were there. But they would not budge. They sat us at a table at the front door so every time it opened the baby got cold.
They told me that they did not have anything down about my request for no nuts. And also informed me the only thing with nuts was the scones. However, not only did the scones have nuts but the chicken salad sandwiches and the baklava. There was not attempt to make any substitutions. They did not seem to care at all about our comfort of safety. with regards to food allergies.
If you are coming here and have no special request you should be fine. But do not even bother to attempt this place if you need anything special. They make no attempt to help their customers. Will not be returning, nor recommending to anyone. I am not sure how they stay in business, besides the groupons they sell. I would recommend going to The Spicery right next door. Nicer people, service and food.