This is based on service alone. My better half went to get me a cheese steak. She had asked them NOT to put lettuce and tomato on it. When the sub is finished, guess what? Lettuce and tomato on it! She had them remake it. And guess what? Lettuce and tomato on it. The server was very rude even though she was the one making the mistakes. The Charley's at the Superstition Springs mall is WAY better than this location.