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  • Booking that seems too good to be true...from $378 for one night to over $600!!!!!! Fix your computer system so people are not being charged for things that are supposed to be "covered" in the packages you offer!!!! I booked two rooms for the Summer Scorcher package which seemed too good to be true. Two rooms double beds with $100 food/beverage/shop credit for each room all for $378. Their booking system wasn't super clear at first on what exactly I was booking. I made sure to screenshot the confirmation page and I'm so glad I did!!!! I received an email the next day that was extremely vague about my booking. The email had a different number of adults from what I had originally put and it was saying a daily average room rate that was different then the summer scorcher package room rate I saw when booking. I shrugged it off and thought the hotel would have the correct information at the desk when I check in and this email was an error. NOPE! At check-in the lady said she had me down for one room with the summer scorcher package. I corrected her and said that I booked two rooms through their website not a third party site because when I called during booking I wanted to ensure two connecting rooms and the woman told me I would have to book through their site to ensure connecting rooms. She again said that her system showed I only booked 1 room. I pulled out my screen shot showing her that I booked two rooms with the scorcher package and my total was $378 and she pulled up the confirmation code in the screen shot but couldn't find anything. She corrected their reservation systems error and was able to get me what I was supposed to have in the first place. So after a long check in we made our way up to our rooms to kick back and enjoy. The rooms and the hotel is very nice and comfortable, it was a little bit of a maze finding the pool because we were on the complete opposite side. With $200 in hotel credit we ordered some food, bought some sunscreen from the shop and saved the rest for the breakfast buffet and mimosa's the next day. A couple days after we checked out I checked my credit card statement and noticed 2 charges on my card one for $169 which i assumed was the room and another for $190. I called the hotel and spoke with a gentlemen to ensure the $190 was just incidentals and it would be removed once the room charges posted. While he was looking into he noticed that none of the food and drinks came out of the $100 room credits and that I was being charged for all of it. He assured me he would fix the error. Now it's one week later from his assurance of correcting the charges and I'm staring at a bill for $310 for just 1 of the rooms (we split the rooms onto different cards so total we are being charged almost $600 for a one night stay that was supposed to be $378). I called the hotel and I will have to wait until Monday to speak with accounting who better correct yet another mistake made on my reservation. I'm staying optimistic that they will properly handle the situation so I can change my star rating and not write off Tempe Mission Palms as a wonderful staycation hotel.
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