Be ware things are not so warm and fuzzy anymore. I tried in vain to book an ticket, tried to use rapid rewards, then tried to buy the ticket, then called. The call center acknowledged that the system was down and there was nothing they would or could do just call back the next day when the fairs jumped up another tier. We had everything loaded, rate was locked in credit car was logged in and whamo we were cut off. Naturally I called and got a supervisor's supervisor, Omar, I believe and he callously blew me off and eventually hung up......Oh and did I mention this was the only direct flight left, not quite the Keller era anymore.