I have gone here several times and the most recent I was disappointed. There was no customer in the shop and the owner/mgr was mopping the floor so I waited. I believe I have had service from her before. I needed my upper lip and eyebrow done. My upper lip service seemed rougher than usual and rather uncomfortable and my eyes were tearing. Although she mentioned she could see my tearing she never changed her demeanor. In my years of getting threaded it was never rough like this. I almost felt like my upper lip was bleeding. I don't know if she was in a bad mood but it shouldn't be taken out on a customer. Thankfully, she finally was done on my lip area and started on my eyebrow. She told me in a stern voice to never pluck underneath because it is harder for them. I have never had anyone tell me that prior. I'm not affecting the shape. I am just cleaning the skin portion. Isn't that the service she provides? Oh my goodness. She obviously did not want a customer interrupting her mopping or whatever . I will never go back so disappointed. I didn't even want to leave a tip but of course I did which she did not deserve :((. Yikes