Went in the store to pick up a replacement diamond for my wedding ring. There were no other clients in the store when we entered. We were immediately greeted and asked if we need assistance. The diamond had been paid in full so we were not going to be a commission. Having said that, we were engaged with pleasant conversation as the paperwork was finalized.
We did need to have the diamond set into a ring with crushed prongs and found the price to be very reasonable. I will go back in the future to shop for other occasions. Not sure why previous reviews were so low. I did not feel out of place or treated differently because I went in not dressed in my usual suiting I wear for work. In fact, I had just woke up and drove over to the store.
I fully understand how a bad experience with one person can change your opinion of the brand but It deserves another chance. Also, there were only 5 reviews. Don't think that is enough to deter clients. People usually write reviews in anger. Not us!