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  • Worst venue ever! Waited in a short line by one entrance, about 15 feet from the merchandise table. Security said we can't go straight to table, have to walk around. So we walk 1/4 mile around to another line. Wait. Go in. As the lady was about to scan our tickets, I asked about the merch table. She said go now and come back when done. So we do that. My kids get yelled at by security because we aren't allowed to come back in. No line, we just need to go back around. Again. So we exit (by the first security guard) and walk the 1/4 mile again. As we get close to the front, security stops us. We aren't allowed to bring in the merchandise that we just bought at the table. Are you ducking kidding me?? I managed to shove the crap into my purse, and they reluctantly let us in. So we're back at the ticket scanner lady when some other lady cuts in front FROM THE MERCHANDISE TABLE and gets her ticket scanned before us. My jaw fell to the floor. If my daughters' lifetime of happiness was not so dependant on seeing Austin Mahone tonight, I would have seriously flipped my shift at this point. Ticket scanner shrugged her shoulders and says, "she's VIP." Ok. I get it. I'm not important enough to be treated like a human being. Well then, HRH, you can go duck yourself. This will be my last experience with anything related to Hard Rock. I'll spend my money at places that appreciate me and don't treat me and my kids like lab rats. And you know what else? It's Vegas, summer, 110 degrees. They waited until 20 minutes after the show started before turning on the a/c. -- as I'm about to submit this, my kids just pointed out paramedics helping someone that passed out. I wonder if the heat had something to do with that.
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