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  • Dr Hilts is very knowledgeable, and I cannot speak negatively about her as a doctor, though I can say with confidence that her staff and business practices made my husband and I find a new doctor. I went to see her for my yearly physical (which is covered 100% by insurance). During that appointment, I answered questions asked by her & her staff about my health... totally normal for a doctor's appointment, I thought. Two months later I received a request for payment for the appointment, as Dr Hilts billed the appointment as something different than a physical (which was more costly to insurance, of course). I called to get this cleared up and dealt with rude & defensive staff, who said that my conversation with the doctor made the appointment something more in-depth than a physical, and was billed as such to the insurance company. When I asked why I wasn't told this would happen, I was told that patients USED be notified if the appointment has moved into a different 'billing range', but that they stopped doing that to avoid confusion. Even though I explained over and over again that I only went there for a physical, and would not have entertained a conversation (brought on by their staff) if I would have known that it would prompt a more expensive appointment, they wouldn't budge and I'm stuck with the bill. Seems like Dr Hilts & her staff are trying to make the most money they can, at the expense of patients. If that's worth it to you, then by all means, enjoy.
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