This is based on this location only.
I go to Pei Wei about 1-2 days a week.
I repeatedly have issues with this location. Today being the worst.
After 20 Mins of waiting (place is not busy at all) I advised staff i think my order was forgot. They laughed (seriously) said they made it but not sure where it went and ever apologized. Not one person.
I'm sitting at their bar and management and all staff just looked at each other all laughing.
This locAtion is always like this. Very lack luster,
Slower than most and doesn't bring anything to the table as far as customer service or energy.