I have been going here for a couple years now, and have been pleased with my car washes I've received. However, in December, they presold me a car detailing. I paid $150+ for it. I tried to bring it in to redeem several times and was turned away twice. The second time they turned me away, they told me I needed to come early and call ahead to let them know I'm coming. So, today I called ahead and explained why I was calling ahead. The person I was speaking with on the phone abruptly said, "This is first come first serve, you can't make a reservation..." even though I had just explained that the guys working last time told me to call ahead. They have my car right now. Fingers crossed the detailing is good, but the person who took my car today also seemed annoyed that I was asking for my car to be detailed. Not sure if they work on commission, but that's my guess. The guy who sold me the deal already got the commission and no one at the front wants to deal with me now that they already have their money. Not the best way to treat a customer when there are so many options for car washes around....