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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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  • We have eaten once at this restaurant and found the food to be mediocre. Tonight, we decided to give it a second chance, so we ordered delivery through delivermefood.com. While eating my pad Thai, I came across a hard, round, dark brown object...they had cooked a piece of cardboard into my food! Since I work in a restaurant, I try to give other restaurants the benefit of the doubt and I called Tree Country to let them know about the problem and asked that they make amends. The manager told me, unapologetically, that I needed to call the delivery company to get a refund. Though I pointed out that it was the restaurant's mistake and not the delivery company's, she insisted that I needed to call them. I understand if she can't refund my credit card directly from her restaurant computer, but any manager who cares about customer service would apologize (at least ONCE! she never did.) and offer to get in touch with the delivery company herself instead of making me do the work to make up for her restaurant's mistake. While she wasn't the person to cook the cardboard into my food, it was her job to make it right and she failed miserably and lost at least two customers.
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