I needed a battery for my watch and my wife needed to fix her watch band. The owner (I assume) was very helpful, fast and friendly. He replaced my battery and threw in fixing my wife's watch band for free. After talking to him for a while, I was amazed to find he had several high-end watches, both new and used. It was just surprising that he would have such merchandise at a kiosk in Arizona Mills. I'm not sure I'm ready to spend over 8k on a watch, but if any of my or my wife's watches/jewelry needs repair, then I will surely go back.