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  • There is a real struggle happening with the staff at this location. For dine in,expect to wait at least 5 minutes to order your food. Then expect to wait at least 10 to 15 minutes for your food to be prepared. No complaints about the food once it arrives, but it's quite an achievement once you get that "fast" food on your very own tray after a 20 min wait. Everything and everyone here is slow, confused and disorganized. It's uncomfortable just to watch such apathy (if you can stand to look). Hopefully they can turn things around! Decades ago, this location was actually better than the McDs on Mayfield in every way. Since then it has gone from bad to worse, while McDs is always improving everday. Now, after this Wendy's had their complete rebuild of the building last year, things are completely dismal here. I realize that it takes committed management talent and teamwork/training/hiring skills to make the turn around happen here, but there is a LONG way to go for this location to approach even acceptable performance. In the meantime for your Wendy's fix: PLEASE drive down Ridgebury Rd to the Richmond Rd Wendy's. You will spend far less time driving there than you would waiting for ANYYTHING else here! True words. If you can't drive, just walk. It will still save you time.
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