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  • Up until Friday I went through this drive through at LEAST 3 times a week. Due to my experiences last week, I'll never go back here. I spend about $10 each time I go, and last week had to throw away what I ordered 3 of the 5 days I went. The first strike was when I asked for 3 orders of hash browns. I drove away, and when I went to eat my hashbrowns I found I was actually given a stale blueberry muffin. Threw that in the trash. Another morning I asked for a French vanilla iced lattes. Drove away and it was the most unidentifiable taste. I'm not sure if the milk was bad or what, but again, in the trash. Finally Friday I decide I'm not going to let of couple bad experiences keep me from my favorite coffee. So my boyfriend and I go through the drive thru per usual. He gets his croissant sandwich and hashbrowns, I get my French vanilla iced latte. So we drive away (mind you, it's still kind of dark outside) and I take a sip of my drink and spit it out. I was given a cup of cream and sugar with whipped cream. There was no coffee at all. I was sure this had to be a prank. I call the store when I get to work and ask to speak to the manager. She tells me while she "just can't see this happening" (as if I don't have better things to do with my Friday than call and make up stories) if I still have my receipt I can go in and get another one. This wasn't a satisfactory solution to my 3 days of poor service, incorrect orders and money wasted- so I called corporate. They had better customer service and were apologetic and assured me they would have the OWNER of the store contact me. I was satisfied but that was actually a lie. They had the same manager I had already spoken to email me apologizing for my bad experience. Yes, the same manager who handles my feedback by advising she "just can't see that happening." What piss-poor business. I was such a faithful Dunkin-loving customer but this has been so disappointing I guess Starbucks and Dutch Bros just gained a new loyal customer. Think I'll go there now.
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