3.5/5 stars
I made reservations for the three of us for Sunday evening the weekend before. We arrived at the restaurant about 30 mins early but were seated right away. When we arrived it was quite empty and there was only one table occupied. Service was very attentive and perfect. Since there weren't many people there we felt like royalty. Food came out hot and fast. We all enjoyed 90% of the items that came out. Some were a bit salty so we didn't order it for the second round. The sushi was made to the perfect size because they weren't too big like many sushi restaurants.
During the middle of dinner was when me and my boyfriend started to get a stomachache. Something we ate during dinner didn't sit well which made us use the washroom on several occasions. I told the manager about the situation because some of the items weren't fully cooked (ie. scallops, salmon). I wasn't expecting a free meal or discount but some sympathy or kitchen check would've been helpful. She even cringed when I told her I had to use the washroom. She wasn't sympathetic at all or ask how we felt afterwards. Around 7 pm was when more tables got filled up. This was when we all noticed the service dropping and the wait for food took longer. My sister ordered the dynamite roll but it never got to our table. The server looking after us became less pleasant. The manager ruined the whole dining experience when she came to hand us our bills. She didn't make small talk at all or looked like she wanted to be friendly. She didn't ask how our meals were or if we felt better. She handed us our receipts and muttered "have a nice day" just because she has to. Copacabana needs a manager that can do more than just manage their team. They should know how to provide great customer service. However, she didn't even come close to even good.
Copa By Sea is an expensive restaurant which is good for special occasions. But the service from the manager just turned me off big time.
Tip: Check in and use the 10% off voucher