My partner and I purchased a puppy from this location and the owners got the paperwork mixed up with our dachshund with another. We were sold a dog that was supposedly nurtured but after a visit to the vet they confirmed the dog hadn't been. We contacted the store and they apologized for the mix up and told us they would send the corrected paperwork (a month later) we then asked about the neutering and were told they wouldn't pay for the service unless it was with their vet. This was unacceptable as they work with VCA Black Mountain and they were nothing to brag about. I told the employee that I would accept compensation in the amount they would pay that vet and I would take my puppy to my Vet which I thought was reasonable but he refused. The sad part was the employee had to play messenger and the owner wouldn't even come out the back room. These people who own this place are complete losers and I hope that karma catches up with them one day. Please seek other options! We love our pet and wouldn't trade him for the world but will never deal with these shady people again.