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  • Don't get to go out very often and typically when I do, I get horrible service from kids who no longer know what customer service is... However the visit last night turned my thoughts around and got me lookin forward to going out to eat my one night I have a week! Josh our server was the best service I've had in a very long time. Tip: there is a rib let's shortage so don't order that, but when I did, Josh was so apologetic and explained they didn't have it. When my honey asked for his sides he nicely explained it came with set sides but he'd be happy to substitute. Idk as of late we've had a lot of people telling us we were wrong or being almost condescending if we altered the menu. Either way Josh was phenomenal though he had 2 things negative happen to him right of the jump he recovered well and was clam and cool the whole time. We went in on Sat night around 9:30, tables were full and Josh had a larger section to cover. Didn't matter he came to our table dozens of times, told us where he was at in helping us, I mean just so attentive! He explained the touch pad and made it easy and convenient for us to order our appetizers. Being in customer service management I really, truly appreciate good service and recognize how much the country can lack these days. Oh yeah the food was great, we had great happy hour specials we didn't know were running so that was a nice surprise! Got 3 apps, 2 entree meals, & apparently it's $1 Bahama Mama month so take advantage of that. We ate until we could eat anymore and still had left overs. Josh was quick to refill drinks, tell me what I ordered was his favorite (I love that) and get our to go boxes. He explained the pad for payment but still said he could take it if easier. I know how it works this cuts your time down and allows you to provide better service to everyone, we got you Applebee's. Go to this location. It's smaller but I like that, everyone was friendly and the food was cooked well! But this review was written mostly to give Josh the recognition he deserves for providing the very best Service out there...I recommended Applebee's, praise him and encourage him to stay with the co. Because he is why I will be returning to Applebee's and that location, and I will always ask for Josh. Though I hope he can make he way up because he worked hard and we loved it! Great job Applebee's
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