I have had countless bad experiences at this location. So much so that I reached out to their head office in a survey. Surprise surprise noone called me back. I explained that my objective wasn't free food or an apology but rather to inform them of how bad this place is. The younger staff are always fooling around, the managers are clueless and don't seem to provide any guidance. Last time I was there before submitting my complaint, three other people walked out in anger and two returned uncooked food. This was in a ten minute span...ten minutes of me waiting for a coffee and mcflurry!!! I went to the counter for a refund after getting annoyed with waiting as three workers flirted with each other and the manager stared at the order board like he was being hypnotized. This experience was similar to other times I went there. Anyone I speak to says the same thing about this location. The problem, as I see it, is that maybe it keeps hitting its sale targets due to its strong geographical location. This location does not resemble McDs at all in terms of service, food quality and operations. It really needs to be looked at by some higher-ups in the organization. What a mess! Never going back.