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| - Super disappointed with this property! I think they must be experiencing some financial difficulty although their occupancy was pretty high. I was here for 5 nights from March 9th.
I pulled up to the front - waited, waited, looked and looked. There was NO ONE to come get my bags or car. Yes, it was 5:00 pm on Sunday which is one of their busiest days, but no staff to greet guests. I went inside to check in counter and said there was no one outside, they then called the bell dept and had someone show up. When I said I was checking in and handed them my keys they said I had to go to the valet parking spot, drove there and they said oh no, you have to park in the check in lot - which was around the building! So far, bad impression. No longer can you pull up to a hotel to check in. You have to park 3/4 miles away. No doorman to greet you. I ended up carrying my own bags.
Check in clerk was pleasant, but my "guaranteed" room was not available. After asking her to check again - 3 times, finally a king bed room appeared. I was not told a thing about the hotel, no map, nothing - just room keys. I went over to Total Rewards to get my card, and given a little more info.
Room was clean, spacious and nicely decorated but smelled like bacon. The housekeeper was super nice and called and had someone come up to spray the room, adjust the temperature in the refrigerator. They all came promptly. I did notice each day when I returned to the room it smelled like food. I asked the engineer who came in to adjust the brightness on the TV about it and he said I was above the ventilation fans for a restaurant below. I was on the 9th floor. It wasn't bad or I would have asked to move. I felt there was something missing from my room - no hotel directory. I called and asked about it, front desk knew nothing about it and I never got one. Odd, nothing which lists what is here, what hours they are open and what they offer.
The internet is horrible! the connection time is around 5 minutes and I kept having to login whenever my computer went to sleep, I left with my computer and came back, or changed browsers.
My biggest disapointment is the Masquerade in the Sky is NO LONGER HERE!!! That is the main reason I made my reservation here :( Also, the buffet is very expensive. I seem to remember $14.95 for lunch - it is now $21.95 if you are a total rewards, and dinner is $29.95. (there is a groupon avail now for dinner, 2 for price of 1) the seafood buffet dinner is $49.95! Good grief! The buffet looked nice, but it encourages people to eat way more than they should just to get their money's worth. No wonder America is obese!
There is a Vietnamese restaurant which wasn't too expensive, kind of fast food like , prices were around $12.95, The sports cafe was next to it with prices starting at $8.95, but you can buy a piece of pizza for $4.95.
One of the best things about this place was the spa. Very nicely laid out, perfect amenities and very clean. Use is included with the day use fee. Unfortunately it closes at 7:00 PM. The fitness center is located here. My day use fee was supposed to be $22.00 but appears as $24.60 on my bill - I guess they tax it?
The casino is nothing special, lots of penny slots if you like those. Smoking is allowed in this casino and very noticeable. All in all, the best things that were here are no longer what make it the best. It is very noticeable that they have cut down on staff. Vegas is still busy no matter when you come here, I don't get it!
Pool area is nice but the hours are very limited. It closes at 6:00 PM. Not sure if they have longer hours in the spring and summer, but for March it seemed pretty limited. When I went out there none of the bars or eating places were open. again, staff cutbacks.
The Starbucks in the hallway on the way to the Ipanema Tower elevators is always open and very busy! Happy hour special: from 10:00PM to 11:00 PM all pastries are $2.00! They have two Starbucks here for your coffee fix. They do have Keurig coffee makers in the rooms, so if you have a Keurig, bring your coffee pods with you because they don't seem to be available to purchase, or they are $8.00 for 3 (supposed to be in the in-room bar, but mine didn't have any)
I passed a few other restaurants that weren't open so don't know if it was the hour I went by or if they just weren't open.
TV channel selection was pretty bad, very limited channels.
Compared to some of the newer hotel casinos, this place isn't that big. Which can be a plus. You only have to walk 3/4 mile to get to your car instead of 1 1/2! Felt isolated from the strip - it isn't walking distance, and the shuttles they have only run every 30 minutes. I wouldn't stay here again unless I was coming to a convention in this hotel. This is part of the very large Caesar's chain which includes Paris, Harrahs, Ballys, Casears.
Don't expect much in the way of customer service. The bed is comfortable but the pillows are not!
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