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  • I had been a fan of Houston's (which closed) and was told that Hillstone was the replacement/new Houston's. I decided to give it a try (I was hungry/thirsty driving across town on my way home from being out all day). I checked in with the hostess and inquired about patio seating (they have a really nice patio). The hostess informed that the patio seating was limited to sushi menu only. I asked about bar seating and she said that the bar seating is full menu service. I sat down at the bar and was sitting there about 10 minutes before I could get a bartender's attention. A female batender walked to the end of the bar where I was sitting and I asked her for an iced tea and menu. She brought my iced tea and menu about 5 minutes later. I waited another 10 minutes before I could get her attention (she was at the other end of the bar chatting it up with some patrons) to tell her I was ready to place my dinner order (at this time, I needed a refill on my iced tea). The female bartender disappeared right after I told her I would have the prime rib medium rare; I did not even get a chance to also request a refill on my iced tea because she left. About 10 minutes later, a helper from the kitchen comes out with my prime rib and sits it down on the bar in front of me. I asked him if I could get a refill on my iced tea and he said that he would tell the bartender and disappeared. The female bartender was still on the other end of the bar chatting it up with the same patrons/not even looking in my direction so I asked a male bartender, Daniel, that was chatting it up with a group of guys if I could get a refill on my iced tea. About 5 minutes later he brings the iced tea. The vegetables that came with the prime rib were not what I expected (had some vinegar stuff poured on them and I cannot eat vinegar; menu did not say that vegetables would be drenched in a vinegarette dressing); I was hoping to get a side salad swapped out since I could not eat the vegetables. About a third of my steak had been consumed and I stopped and was waiting to get Daniel's attention (he was still chatting it up with the group of guys) and a helper from the kitchen came up and was trying to take my plate (thought I was finished). I told the helper that I would need a box (wanted to at least take the rest of the prime rib home). Daniel appeared with a plastic take home container for me to put my prime rib in along with the bill. I asked if I could get an iced tea to go and Daniel informed me that they do not do "to go" beverages. I tipped 15% (I usually tip 20-25%) put was even hesitant to tip the 15%. No one ever checked with me to see if everything was ok (food, needed a refill on my beverage). Original bartender walked away and left me to fend on my own to find another bartender to wait on me. Other bartender completely ignored me/would not even look in my direction. Prime rib was good but not worth the $43 tab for a piece of prime rib, 2 iced teas and lack of service. This place is trendy; if you are not a friend of the bartender, not a regular customer that the staff is familar with (and not ordering unlimited alcoholic drinks), do not expect to get any service or attention. I will not be back and do not recommend.
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