I had been planning to keep my iPhone 5s forever, because I hate change that much, but in less than 24 hours, the home button stopped working, subsequently the microphone malfunctioned. I went to Verizon indecisive about what phone I would get next. Dave approached my husband and I, and discussed the pros and cons of each new iPhone out. Let me tell you, this man had the patience of a saint because like I said, I'm indecisive. He took his time, and I never felt rushed. He was very knowledgeable about technology and the company. We felt very comfortable around him and his great personality. He is definitely an asset to the Verizon team. We will definitely be returning to this location.