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  • Review #189 - 2016 We arrived at Hertz at around 2:15 PM on Aug. 24th and was able to get our rental in about 20-25 minutes. The pick up process is pretty simple. You can either go to a customer service rep or use their self-serve kiosk, which is what I ended up doing. The lady who was assisting me on the kiosk phone was pretty friendly, but she was doing a lot of up-sell so it was kind of bothersome. I didn't need a bigger car than an economy size since there was only 2 of us. I understand that they probably work off of commission, but sometimes it's unnecessary to try and convince you to get something that you don't need. The return process was pretty quick and easy as well. I ended up getting charged for an extra day because I brought the car back 1.5 hours after the pick up time since my flight didn't leave until 8 PM. Too bad they don't have a "grace" period for regular customers. Other than that the car was fine. I didn't get anything fancy, just a KIA so nothing much to write about--other than the fact that it was clean and didn't smell bad like some other rentals that I've encountered elsewhere.
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