Feeling a little Jipped. I went in with a Groupon and didn't receive the full service. Groupon was to include haircut, full color, full highlights and styling. Upon arriving my stylist did a test strip to see if I could withstand the process. After her putting the bleach wrapping in foil and then taking a hot flat iron to it she showed me his fried my hair would become. Now I'm no expert but I've never in my life have had any issues with getting highlights. Also I've never seen or had anyone try to Hyper process bleach using a hot iron. The service for hilights is the most expensive part of the service. The stylist then recommended a Deep conditioning treatment I asked if they could comp the service since highlights were out. Swapping a $20 treatment for the replacement of a higher, more then triple the expense would seem good customer service. Nope. I was told I would have to pay extra. I did only because I was there and the treatment was good for me anyway. What really irks me is that at the register. The receptionist advised the stylist she had another appointment within. 1/2 hr. Hmmmm now this sounds more like bait and switch. I wasn't even offered a raincheck on the highlights. Well to say the least I won't be back. Just Bad customer service if you are trying to get new clients. And a little fishy to me. On a positive note, The Haircut is OK I pointed out that the style was a little lopsided and got a futile attempt at her fixing it. I'll see if I can work with it till my next experience somewhere else since I have never had any previous problems or issues with my hair taking to bleaching. Maybe a hot iron against to foil while its processing is a great way to purposely fry someone's hair to pull a bait and switch but this diva will find somewhere more professional.