The owner reached out to me after I left a 3 star review last week and complained about the lack of customer service. He told me that this wasn't the norm and said I would receive better service if I came back in the future.
He was right! I went back on a Thursday at lunch time and ordered a large sausage pizza and a regular sized calzone with sausage. The young man at the counter greeted me as soon as I walked in and provided excellent customer service. (and the owner reaching out to someone who left a mediocre review is good customer service in and of itself!)
There were a LOT of "snow birds" in the dining area when I walked in to pick up my order. Clearly they like Papa Kelsey's!
Unfortunately, the calzone didn't taste as good as the one I ordered last week and it was overcooked like the first one. The pizza had TONS of sausage and just the right amount of cheese. This is where I feel bad because there is nothing wrong with the pizza here. It is just not the type of pizza I like. I grew up on pizzeria pizza which is a different style than this (see Rosati's). The sausage tastes like the kind that comes frozen in a bag. It doesn't taste like fresh Italian sausage that is broken off by hand and placed on the pizza like the pizzerias do it.
I will say they are better than Domino's, Papa John's and Little Caesar's and the bathroom was one of the cleanest I have ever seen in a casual dining restaurant. (clean bathrooms tell me a lot about a restaurant).
You have a good thing going there, just not what I was looking for. Wish you the best Papa Kelsey's!