We called another garage door business and left a message. We didn't get a call back so we called Damian Douglas. Someone actually answered the phone! We called around 9:30 on a Saturday morning and got an appointment between 11-1 the same day! The gentleman who came out was courteous and reasonably priced. Our springs were replaced and we were back in business in no time! They have military and senior discount as well. Highly recommend!