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  • I went in to buy some speakers for my 13' F 150 and was given good customer service by a new employee. He let me know they price match online retailers and gave me a specific retailer I regularly use, and said they price match them. I went home and looked up some speakers they carry and I would like to price match. After finding a good deal to have them matched, I went back to the store, the employee who helped me said he would love to price match them for me however; he was unable to because they are out of stock, but the chandler location had two pairs that I needed. I drove over there to get them where there was no one in the store to help me. After five minutes I went to the back room and asked them to come out and assist me. It was there they told me they do not price match the online retailer I was promised they would. And told to come back to the original store I was quoted. I returned to this location where they already knew what happened as the other store manager called them. The store manager at this location informed me that they would not be price matching my speakers as the employee gave me incorrect information. The manager told the employee to check the retailers they do price match where there was still a $60 discrepancy. The manager refused to offer any sort of resolution for the problem at hand and instead decided to walk away from me and leave the issue unresolved. It is that reason I will never shop there again because their customer service is non - existent. The manager didn't even apologize for making me drive 30 miles to another location to be denied, especially when he knows I drive a truck that gets 14 mpg. I will be buying my speakers and all my audio needs online at sonicelectonix.com from now on. Where the online retailer fixes their mistakes and offers fantastic pricing. Audio Express 0/10
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