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| - So it seems Cowbell needs some training, practice and maybe some direction on handling a large group of people. There were 10 people in my group, so I'll venture to say that this restaurant is ill prepared in handling groups larger than say 4 people. That's unfortunate because they have such great potential. Let's recap positives and negatives, shall we?....
Good: after we walked in without a reservation, the hostess was very accommodating with seating our group. Although we arrived at around 1130, so there were only two other tables of 2-3 people. We were immediately seated, and were almost immediately asked for our drink orders after a few minutes of browsing the menu.
Aight: the food. I had an over east egg on my burger and it came out busted. So there was egg yolk all on the bottom bun and plate, and I know I know, it was going to happen anyway, but I wanna be the one to bust my egg. Other than that, the burger had decent flavor. It has potential.
My drink was aight. It tastes like a regular ginger beer. There was a slight hint of grapefruit but I had to suck on my own tongue to taste it. Wasn't worth the price.
On to the issues.
Mistake #1: our sever was impatient and seemed to have a light attitude. She wasn't really all that friendly, she didn't offer any suggestions, and my whole table noticed. She's lucky we left when we did cause my Godmother and Mother (both native NY'ers) seemed like they were pretty close to hurting her feelings)
Mistake #2: majority of the table had cold food. My burger was lukewarm and the fries were close to being cold. I was starving. Hadn't eaten all day. Did not have time for them to bring out a new burger and probably nuke the fries. So I choked it down.
Mistake #3: My dude asked for ranch for his wings. He got one blue cheese and one ranch. When he told her he had blue cheese, she was like, "the other one is ranch" but why would you bring out blue cheese??? Does that make sense? Is it just me? He didn't ask for one of each. Just ranch. That wasn't hard. Now it doesn't sound like that big of deal but when you add up all of the above, and don't even ask if he needs another ranch because you clearly brought out two containers of sauce because he would need it for the amount of wings he has, why even bother to bring out something that wasn't requested???
I usually let one or two things go by without a fuss and maybe the fact this was my graduation lunch and it wasn't all that great, had my senses heightened. Who knows? I might give it another try with one or two other people. Might.
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