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  • Owned two units in a prominent Las Vegas high rise for a number of years that were initially managed by RMI until their parent company, FirstService Residential, took over. Didn't make any difference. Both operations are cut out of the same cloth. The Yelp Reviewers who have given this company a 1-Star rating are dead-on with their assessments of this organization. If you're a HOA Board looking to hire a property management company, RUN from FirstService Residential. The only role they happily perform is creating an oppressive environment with obvious contempt for community members. The goal appears to be what they "can't do" as opposed to what they "can do". Although many fine, lower-level people worked in our towers, the list of inept operational processes along with a complete void of customer service skills goes on and on and on. It's a corporate culture that's in serious need of change.
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