This was my first time renting an rv and RVing in general so I have nothing to compare to but overall I had a good experience. The staff was friendly and quick to greet us but they weren't particularly busy at that time. Check-in went smoothly and relatively quickly. It began with 15 min mandatory video on the basics of RVing followed by 10 min of registration and billing and then a 10 min in person walk through of the 32 ft class A motorhome. By the end of the check-in, I felt pretty confident that I could tackle a week on the 1000 mile road trip to lake powell, Sedona, and the grand canyon. The RV was in very good condition ane clean. The family had a great time and it was definitely more adventurous then air bnb or traditional hotel. At check out, our flight was scheduled to depart in 2 hours and they got us out in time to make the flight.