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| - AWFUL EMPLOYEES - DECENT STORE
Fresh and Easy as a whole is a pretty decent company, they sell quality food for a good price, and I frequent the chain for it's prices and healthier products.
My only problem with fresh and easy is their staff, especially at this location. I don't know what it is, but the employees at this location are unbelievably rude and impersonal. These people do not have good manners or customer service skills. I understand through experience that working in a retail job is not the most fun thing in the world, but seriously, when you work with the public you better learn how to wear a smile or at least pretend to smile a little bit, humor people you know?
I was there the other day and one of the checkout machines was going haywire, this thing was freezing and shutting down every 5 seconds, and please...I am a technical guy, it wasn't my fault. The check-out attendant had to come by about 3 times to clear the screen, and each time she did it with a big frown and gave me a sigh, like it was such a big chore to come over and push a few numbers. The checkout machine froze up again when I was paying, and she gives me an attitude and says "you know if you don't touch the machine, it won't freeze" in a really short and unfriendly voice. I told her how am I supposed to know that miss? I don't know these things and I don't work here. She types in a code and goes back to whatever she was doing in the corner. No "thank you for coming", no communication, nothing, just kept her head down.
Another employee who was stocking canned products was very distant and aloof in the aisles, I walked by him several times and browsed products in the same aisle that he was stocking in. I must have been there for 5 minutes picking out pasta and sauces and he could not even care that I was there. Sure, you have a job to do but how hard is it to say "hey how are you" to a customer? How hard is it to actually acknowledge another human being in the store or at least ask if they need help? What if there was some little old lady who couldn't reach the top shelf, would he have even lifted up his head to notice?
I was very displeased with all of this, because this is Fresh and Easy, not wal-mart. You expect a little higher level of service in a classier store like this. This is not the first time or the first location I have seen shoddy service like this.
Service like this is why I don't LIKE going to fresh and easy, but I choose to for cheap prices and decent products. It's a lot like wal mart in that way, you go because it's easy on your wallet, not because the staff is nice or accomodating.
Whoever did the hiring at this location seriously needs to read a few more manuals and HR handbooks, because these employees are downright wrong for the job. I don't care who you are, when you work with the public you put on a good attitude or at least put on a fake smile and you pretend to be nice. If you don't like people or helping others then go get a job as a janitor or a data entry technician and hide in a cubicle all day.
Treat people nicer and warmer when they walk in the store.
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