I was a little reluctant to allow my 2002 Mazda Protege 5 to be towed to the closest AAA auto shop when my car over heated. Towing with AAA had always been a breeze but I didn't know what to expect at a AAA auto shop. However, given the circumstances, the experience as a whole exceeded my expectations. Chris, the branch manager, was extremely helpful and assured me that they would take good care of me. And they did not disappoint. They provided me with a courtesy shuttle to and from my home that day. Compliments to Randy for being available and willing to drive me a little outside their standard zone. They also provided me with a Hertz rental car with an unbeatable daily flat rate. They even had Hertz drop the car off so that it was waiting for me upon arrival. While in the end I decided to sell my 2002 Mazda and purchase a new car, they were sincerely helpful throughout the entire process. This being my first time selling and buying a car on my own, I was feeling extremely overwhelmed and apprehensive. It gave me peace of mind to know that they were there for me and I could not be more grateful for this These guys are completely professional and genuinely car about their customers. Thank you for helping to make what would otherwise be an extremely unpleasant situation virtually a walk in the park.