Went in today to get my rook piercings switched out and get my tongue pierced. Lunchbox was awesome and nice, and apologized for the 30-45 minute wait while he did 2 small tattoos for people that came in before me. They are understaffed today, which is totally acceptable considering it's spring break.
As for the piercing process--he was completely up front about everything he was doing, why he was doing it, and gave me some really good tips about helping the piercing heal up quickly and painlessly.
I will totally be going back for any other piercings I want.