I am always pleased with the level of attention and care that Paws R Us provides! My dog always comes back with the softest fur and it stays that way for a good amount of time versus when I try to wash him myself, I can't get that same result from home! (And I have even resorted to blow drying his fur + products after a shower hahah). My dog also has sensitive skin (since he was a pup) and the products they use don't irritate his skin. You get what you pay for! Worth the drive and the price!